The Microsoft Dynamics Specialist will act as a technical SME for organization and internal teams on Dynamics projects (implementations, customizations, migrations, and more). The individual may be responsible for one or more aspects of the project including extending Dynamics, simple to complex customizations, UI/backend development, upgrades and more. Other responsibilities include project management, design, architecture, development, deployment, operations, administration, configuration, training and support of key Microsoft Dynamics CRM infrastructure and business solutions. The candidate must be extremely detail-oriented, have the ability to multitask, be meticulously organized, ensure the use/rollout of latest technologies and features and be able to prioritize multiple demands in a fast-paced environment. Also have an excellent Business Analyst Qualities including proper requirements definition, presentation and client facing skills.
Responsibilities:
• Solid understanding of Microsoft Dynamics CRM, and knowledge of core modules and SQL Server. Demonstrate experience in design, custom configuration, integration
• Ability to produce high quality functional documentation and strong requirements gathering skills w.r.t. CS implementation.
• Manage the change control management process of future changes, releases, updates and enhancements of the MS Dynamics CRM system
• Collaborate with developers, integrators, and business partners for system enhancements/upgrades
• Work collaboratively with team members to troubleshoot and resolve Dynamics CRM
• Provide guidance for system changes and enhancements
• Monitor and maintain integrations including technical troubleshooting of APIs and source/target integration points
• Identify continuous improvement opportunities for assigned systems and processes
• Monitor storage usage and archive data as needed.
• Design, configure, test and deploy changes to database fields, screens, workflows, reports and dashboards.
• Administer security rights and user/group roles across all business lines.
• Participate in discovery calls/meetings with stakeholders to assist in the definition, formalization and improvement of business processes and procedures as they relate to environment
• Plan and run weekly internal user group meetings and convey information to the team. Reporting should include usage activity, progress of site content development, platform roadmap recommendations, and enhancements
• Understand and follow IT related processes and procedures for change control, security patching, backup and restoration of infrastructure and Databases. Ensure compliance to all relevant quality management procedures and controls across the project to guarantee compliance and delivery of high quality products/service
• Monitor to ensure workflow and tasks are working correctly, perform ongoing research to determine Dynamics CRM current and future capabilities
• Provide end-user support, encourage user adoption and responsible for creation of training materials
• Ensuring the achievement of project goals and objectives by coordinating activities and resolving issues within the Project Team
• Reviewing, assuring quality and paying particular attention to those deliverables which mark project milestones or are required for project phase completion
• Monitoring progress of all project activities on an ongoing basis and provides regular reports to the Project Team/ Management and other stakeholders to keep them appraised of project progress and raise issues that require resolution
• Co-ordinating activities across the various business departments and with external resources and suppliers to ensure an understanding of needs and to provide expert technical advice and guidance
Job Details
| Posted Date: | 2018-11-05 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Mid Career |
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