My client is a well established and rapidly growing IT services and solutions business that is recognized by UAE clients, IT industry, competitors and global vendors as the market leader in I.T. Cloud services in the UAE.
The business has a very strong client base including many of UAE's most recognizable brands and businesses.
Driving positive, profitable and sustainable relationships with our diverse customer base.
Managing customer satisfaction by facilitating open and transparent two way communication with customers to ensure clarity of mutually agreed expectations, deliverables and outcomes.
Exceeding customer renewal and churn targets.
Identifying and delivering incremental revenue growth.
The main duties will be;
• Maintaining ongoing high-touch engagement with multiple contacts in each customer organization in line with stated KPIs
• Developing and executing retention and growth Account Plans for each customer as per Account Plan process
• Conducting service and customer satisfaction reviews to define clear and mutually agreed future standards, innovations and improvements
• Building relationships with multiple decision makers and influencers in each account ensuring a minimum contact base of 3 active client contacts in each organization across Commercial/Financial, Technical and Operational work streams
• Creating and delivering new revenue streams by engaging BIOS technical and commercial teams to identify, propose and secure additional services and solutions
• Collaborating with colleagues to successfully conclude any support or service escalations
• Maintaining full and up to date records in Sales Force CRM
• Managing ongoing compliance with standards and operating procedures
• Providing timely and compelling Management Information reporting
• Liaising and collaborating with colleagues and Management in Dubai
Job Details
| Posted Date: | 2018-11-13 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Information Technology |
| Monthly Salary: | US $7,000 |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree |
from Jobs in UAE | Bayt.com https://ift.tt/2OE4U3b
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