Part- Time Immigration Consultant - Dubai, UAE - Move One

POSITION PURPOSE


The Move One Immigration Consultant is the primary point of accountability for Move One's immigration clients in their assigned destination and for the assignee during any immigration service.


RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS


Collection of required data (answers to initial questions) and its verification, and further identification of the applicable full immigration procedure within 24hrs of receipt of documents or e-mail.
Monitoring changes in the immigration legislation and reporting on new requirements / changes to all the interested parties. (Immigration Team / Country Manager / Product Manager / Clients);
Ensuring that all services are invoiced within the shortest possible time (not later than 48hrs after the service is complete), in accordance with clients billing requirements;
Collecting feedback on the vendors and reporting to the Country Manager of any service issues arising from those feedback reports;
Collecting feedback from clients (Transferee, HR, RMC, other) and reporting it to the Country Manager and Key Account Manager.
Immediately advising the client of any service related complaints, issues or challenges;
Immediately notifying the Product Consultant, and Country Manager of any service issues or escalations brought to their attention by a client;
Immediately notifying the Product Consultant, and Country Manager of any service issues or escalations brought to their attention by a client;
Supporting local business development staff by attending meetings with potential clients as required;
Responding to client requests for rates or immigration information on the day received (within 24 hours the latest);

Job Details

Posted Date: 2018-10-07
Job Location: Dubai, United Arab Emirates
Job Role: Customer Service and Call Center
Company Industry: Distributions and Logistics
Joining Date: 2018-07-01

Preferred Candidate

Career Level: Mid Career
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Bachelor's degree


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