Accountability / Responsibilities
- Provide help desk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT help desk
- Monitor Service Desk for tickets assigned to the line and process first-in first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Assist with on boarding of new users
- Report issues to the Service Desk for escalation
- Responsible for Help-desk support/Dealing with various Customer issues
- Track of Service Tickets on Service Desk
- Responsible for Operating on Active Directory
- Maintain various data-bases of the IT/Communication Department
- Basic trouble-shooting of IT/Communication issues on & off - sites
- Responsible for maintenance of Documentation of IT/Communications Department
Qualification
- Excellent experience in using remote desktop utilities in troubleshooting and resolving users’ problems
- Excellent experience in diagnosing and solving computer related problems (hardware, software, applications)
- Excellent experience in installing, supporting and troubleshooting Windows Microsoft Office latest releases
- Excellent client configuration of networking and Microsoft Outlook
- Experience in remote control tools
Job Details
| Posted Date: | 2018-10-11 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Information Technology |
| Monthly Salary: | US $1,500 |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
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