Our client is seeking to hire a Head of Customer Experience. Female candidates are preferred to create diversity within the team. You must have relevant experience in Retail or E-commerce industry sector. Please only apply if you meet the criteria otherwise your application will not be reviewed.
Description:
• Overall management and responsibility of Customer Service team
• Operational Customer Service management, delivery of business and customer service objectives to quality, performance and cost in line with the business vision and values
• Operational delivery of Customer Service KPI’s, through effective management of the internal employees as well as of the external sourcing-partner
• Providing support, coaching and development of all direct reports
• Implementation of a sustainable organizational business structure insuring stability in a growing and fast changing business
• Strategic development of the Customer Experience Unit by being familiar with requirements, characteristics and innovations of the local home shopping market
• Create and maintain an environment that meets employee needs to inspire the people and to make the company a great place to work
• Develop and implement management capacities and operational roadmaps in line with corporate planning and requirements
Job Details
| Posted Date: | 2018-10-10 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Human Resources |
Preferred Candidate
| Career Level: | Director/Head |
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