Role purpose:
Handling customer request, respond to customer calls – walk in customer (cash) inquiries relating to Individual Motor products. Issuing individual quotations, for new/renewal business. Issue individual policy documents / endorsements; assist in issuing fleet insurance certificate for vehicle registration purpose
Key accountabilities:
Policies, Processes & Procedures:
Applying Policy process and procedure within authority level.
Day-to-day work:
Complete daily transactions from the clients.
Estimate car value through the system for Comprehensive cover or obtain invoice , survey the vehicle if used, attach the picture and the survey report to the policy document verify documentation with the premium.
Customer Focus:
Fast track quotation for direct clients
Deliver policy documents along with any other materials in a proper way.
Continuous Improvement:
Support the Supervisor and the Assistant Manager in the revision of the Customer Services functions policies and procedures once required.
Customer Focus:
Deliver policy documents along with any other materials in a proper way and time.
Reports :
Provide Management with appropriate reports regarding Customer service and compliance with operational policy and procedures.
Job Details
| Posted Date: | 2018-10-07 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Insurance |
| Monthly Salary: | US $2,000 |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Bachelor's degree |
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