• Protects customer information in accordance with state and federal Pharmacy laws as per UAE standards.
• Ensure all tasks are conducted with accuracy and in a customer first manner.
• Answer business reply card correspondence.
• Answer incoming pharmacy calls with a friendly and helpful voice.
• Professionally resolve and manage difficult customer situations.
• Ability to maintain and sustain established call center metrics.
• Ability to problem-solve with a goal of first contact resolution.
• Input accurate data into the customer relationship database while speaking on the phone.
• Keep managers and supervisors updated on consumer concerns and trends in product complaints.
• Frequent contact with divisions, Corporate Technology, Procurement and Marketing Departments, manufacturing plants and store personnel.
• Capture all relevant customer information, including addresses and phone numbers, for future follow-up.
• Build a rapport with members that is professional, knowledgeable, respectful, friendly, and engaging.
• Review and update patient profiles based on patient’s request
• This is not inclusive and other job responsibilities may be added.
• Achieve or exceed targets and profit margins through planning, implementing and monitoring business activities.
• Develop positive business relationships with customers and suppliers at Pharmacy level to achieve growth.
• Ensuring exceptional customer service as per SOPs and training manuals. • Dispensing and counseling at a professional level as per training manuals and SOPs
• Updating the records of customer service database should be done on a regular basis.
• Need to ensure all customer requirements and requests are made available within 24 hours.
• Identify new sales opportunity within the area surrounding the pharmacy. •
• Implementing selling & cross-selling methods as per the training standards. •
• Enhancing the customers experience within Pharmacy from “Customer Satisfaction” to “Customer Delight”
Job Details
| Posted Date: | 2018-10-16 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Pharmaceutical |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Bachelor's degree |
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