• Implement changes service management infrastructure to support services
• Responsible for implementing the provided service management processes and service request procedures using the service management tools.
• Responsible for ensuring successful integration of new or changed application services within existing environment
• Accountable for ensuring the smooth operations of the service management tools
• Responsible for maintaining, operating, troubleshooting and improving ITSM tools
• Responsible for enhancing the monitoring capabilities to meet the business requirements
• Accountable for ensuring Problem Management process is consistently followed
• Conduct problem identification, recording classification and investigation activities
• Responsible for fine tuning and ensuring efficiency in system performance
• Improve on the current environment and develop new reports depending on the business and technical requirements
• Recommend and implement changes to performance measures
• Perform role in Availability Management process related to management infrastructure
• Perform role in Capacity Management process in relation to management infrastructure
• Perform role in Change Management process in relation to management infrastructure
• Perform role in Configuration and Release Management process in relation to management infrastructure
• Perform role in IT Service Continuity Management process in relation to management infrastructure
• Perform role in Incident Management process providing 2nd level support
• Documenting all changes in the environment
• Ensure that CAB is correctly defined based on need
• Ensure all Changes are recorded in the CMDB
• Identify improvements in the environment and propose an implementation path with minimal impact
• Plan for sizing the environment according to the business needs
• Maintain any existing SLA’s with depending technologies
• Report on health, performance, SLA, incidents and problems, implementations
• Scan regularly for any anomalies that might disturb the provided service and SLA’s
• Provide guidance to monitoring staff on threshold levels and alarm categories
• Ensure System and Data designs are fit for purpose
• Provide a technical interface with Suppliers to ensure full understanding of application features and dependencies within SSC
Job Details
| Posted Date: | 2018-09-30 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
from Jobs in UAE | Bayt.com https://ift.tt/2Rbomqk
0 comments:
Post a Comment