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UAE National_Product Quality & Compliance Specialist | IKEA | Regional Service Office | Jebel Ali - Al Futtaim Group

About the Role

You are responsible to supports the operations for monitoring quality, compliance and regulatory aspects of IKEA Al-Futtaim Range. You contributes to the interactions between company and government entities to ensure all products are following each countries regulation. You identifies potential risks and accountable to lead risk-based sales product safety compliance plan, ensure product safety in the value chain and secures product safety competence in the markets we operate.

 

Key Specific Accountabilities

PR&C Operations:

  • Contribute to safeguard the IKEA brand by ensuring a high quality, safe and inspirational customer experience
  • Perform the necessary step to secure that the IKEA range sold in your country complies with the Product Safety laws in your country
  • Execute the correct reporting and handling of product safety and prepare the relevant documentation to ensure that the process is working as per Countries regulations and is connected to IKEA of Sweden AB
  • Ensure that systems and methods stated in IKEA Concept Documentation are implemented in the IKEA Way
  • Identify and escalate all Product Safety & Compliance issues within the retail country and when needed, support other IKEA units in the country
  • Prepare, interpret and document relevant national product standards and regulations
  • Translate standards and regulations applicable for the sales market
  • Review and analyse test results and keep close communication with test labs
  • Ensure that the IKEA routines established to handle “product safety issues” (e.g. Safety Alarm) are implemented and working in the retail country
  • Develop a good working relationship with national consumer authorities and be identified as the IKEA contact person in all matters relating to product safety and compliance on the local market
  • Develop and maintain a network of internal and external compliance experts on the sales markets
  • Identify and develop contacts in consumer organisations on the local market and promote the perception of IKEA as the “good company”
  • Develop and maintain knowledge about IKEA product requirements
  • Support with the Regional Expansion Plans whenever necessary including Commercial planning, build up and opening phases. 
  • Being the expert within the retail country on Product Safety & Compliance issues 

Sustainability Focus:

  • Collaborate to secure sustainability is integrated across all IKEA market in delivering their sustainability contribution to the agreed frameworks and strategies.
  • Contribute to secure local adaption of the global and country directions and ambitions, to deliver to the total business agenda and a more People and Planet Positive IKEA.
  • Support alignment, budget and resources are in place to move the sustainability agenda within the market.
  • Facilitate integration and implementation of sustainability by supporting functions with the right information, best practice solutions, tools & methods and ways of working.
  • Explore and follow-up on sustainability situation in local PMA and contribute to the unit’s business agenda, provide feedback and share across sustainability matrix.
  • Document and evaluate initiatives and activities with a view to capitalise on learning, sharing and promoting continuous improvement

People:

  • Committed to personal development and secure understanding of the IKEA Concept and other key guidelines, and how this have an impact on day-to-day activities.
  • Contribute to spread Product Quality & Compliance knowledge across Sales & Range team
  • Work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure the IKEA store is regarded as a great place to work.
  • Ensure we have a simple and straightforward internal communication and information flow, and secure that key information is understood by all IKEA Sales co-workers.


Job Details

Posted Date: 2021-10-17
Job Location: Dubai, United Arab Emirates
Job Role: Quality Control
Company Industry: Accounting

Preferred Candidate

Career Level: Entry Level
Nationality: United Arab Emirates


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Aftersales Supervisor - Toyota & Lexus | Al Futtaim Motors | Fujairah - Al Futtaim Group

About Position:

We are currently looking for technically competent & performance driven Aftersales Supervisor to work for Toyota in Dubai. Reporting to the Dealer Principal, you will drive the achievement of set targets – revenue, gross margin, Net Promoter Score (NPS), branch profit and loss, while managing the overall service center’s performance to consistently deliver seamless customer experience.

 

  • Your key responsibilities are as follows:
  • Drive branch performance to achieve sold hours target, revenue target, accessory and SMC sales a nd recovery rate target
  • Ensure and monitor optimal capacity of resources in the service centre to deliver Total Quality Management and improve service retention.
  • Compliance of all local Government and Principal Policies and procedures to minimize Operational Risk at the service centre.
  • Constantly evaluate through performance management and coaching, all direct reports to support the development and growth of all associates.
  • Study and evaluate current customer verbatim to implement a culture of Small Group Activity to enhance customer experience and operational efficiencies.
  • Conduct daily meetings with the Retail Service Manager, Workshop Manager and Parts team to align them on the targets and performance expectations
  • Work with Human Resources to ensure the branch is always optimally staffed/resourced with qualified and efficient workforce
  • Effectively manage stakeholders through regular meetings to ensure corrective actions on issues pertaining, but not limited to Toyota Head office, Customer Engagement Centre, Customer Relations Department, Vendors, Marketing team, CRM; Business process and Mystery Shopping
  • Hold regular MFRs with Branch Account Managers to understand and optimize Branch P&L
  • Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, bank approval TATs, invoices etc for Management reporting. 
  • Manage facility to comply with the Toyota Corporate Image standards as well as HSSE standards
  • Ensure 100% compliance with Standard Operating Procedures 


Job Details

Posted Date: 2021-10-17
Job Location: Fujairah, United Arab Emirates
Job Role: Sales
Company Industry: Accounting

Preferred Candidate

Career Level: Management


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Field Sales Executive - Tyres and Battery | Al Futtaim Auto Center | Sharjah - Al Futtaim Group

About the Position:

We are currently looking to recruit an experienced Field Sales Executive - Tyres and Battery to join our growing team in Sharjah. Your main role is to sell and market Tyrezone brand and to ensure optimum customer satisfaction and revenue generation for the company. 


Specifically, your key responsibilities are as follows:

  • To achieve and exceed sales & gross margin targets.
  • To build good rapport with existing customers and develop new customers. Maintain enquiry tracking system.
  • To sell aged stock as per the company finance policies.
  • To supply the material to customers in line with company credit control policies.
  • To collect Local purchase order for supply the materials.
  • To collect the postdated cheques.
  • To get the credit invoices signed by customer.
  • To collect all the credit sale document which required by company.
  • Ensure the collections of receivables and customers outstanding are under control.
  • To persist on the best & maximize the sales of all our brand tyres & batteries.
  • Regular monitoring competitor’s activities, pricing and general market condition.
  • Adhere to QMS departmental SOPs
  • Responsible for carrying out work with care ensuring not to endanger the life either of themselves or others by theirs acts or omissions whilst complying to health and safety requirements of the company and preventing any harm to the environment.


Job Details

Posted Date: 2021-10-17
Job Location: Sharjah, United Arab Emirates
Job Role: Sales
Company Industry: Accounting

Preferred Candidate

Career Level: Mid Career


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Cost Clerk - Toyota & Lexus | Al Futtaim Motors | Ras Al Khaimah - Al Futtaim Group

About Position:

We are currently looking for a competent Cost Clerk to work with Al Futtaim Motors in Fujairah. Your main role is to receive, process and administer all departmental job costing in accordance with the retail and distributor process requirements and guidelines. You will return unacceptable job cards to the appropriate department with clear and concise reasons for the rejection of the job card for costing.

 

You will support Aftersales department in the ensuring the correct invoicing of productive labour, consumables, oils, paint and materials and any sublet items are with the correct and accurate allocation of all job codes, repair incidents and associated repair codes for each repair, to minimise the lost productive time used on diagnostic of repairs, and to conduct all of this whilst operating within the retail and manufacturer guidelines.


Job Details

Posted Date: 2021-10-17
Job Location: Ras Al Khaimah, United Arab Emirates
Job Role: Administration
Company Industry: Accounting

Preferred Candidate

Career Level: Mid Career


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